Google’s Customer Support (ROFL)
My Gmail account has been inaccessible most of the day, something vague about my account being under maintenance. I emailed the provided email address tonight to see what was the status and when I’d...
View ArticleCommunity Manager Appreciation Day
The call to action among leading companies in recent years has been that customer service is the new marketing. This is true but it has always been true, companies as diverse as Southwest Airlines,...
View ArticleCustomer Service Hell: Web Conferencing
I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This...
View ArticleCustomer Service: Getting the Basics Right
Yesterday I needed to stop at the grocery store to pick up a couple of pantry basics, and because my errand path had me away from the store I usually go to for such items I ended up in a Safeway…...
View ArticleWhen Sorry Does’t Cut It
I got up at 3:45 this morning to take a Southwest 6am flight to San Diego. The flight was delayed for 20 minutes, which turned into an hour and then a 5 hour delay… scheduled, we have yet to get back...
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